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THE WAY UP POLICIES
ORDERS, SHIPPING, DISCOUNTS, POLICIES & FEES

ORDERS

WAYS TO ORDER - Order on-line to receive discounts on orders over $150.00.

  • Fax your order to (760) 322-7608
  • Phone in your order
    to leave a voice mail message order call 1-800 289-8487
    or to speak with someone, call (760) 322-7797 9AM-3PM Mon-Fri
  • Mail your order to "The Way UP"
    946 Avenida Palos Verdes
    Palm Springs, CA 92262
  • All COD orders must be phoned in & involve an extra $5.00 charge.

ON-LINE ORDERING

  • First do your shopping by filling your shopping cart with selections & then check out.
    If you change your mind you are able to remove items from the shopping cart.
  • Fill in the propper shipping & credit card information.
  • We accept Visa, MasterCard & Discover
RETURN POLICY

  • You may return any unopened item for credit or refund if received within 30 days of the shipping invoice date.
  • A 10% restocking fee will be charged. Include a copy of the invoice with the return.
  • There are no refunds on any products shipped outside of the United States.
  • If your order is overdue or damaged, e-mail or send us a FAX 760-322-7608.
    Be sure you give your name, phone #, order # & the date the order was placed
  • Shipping charges are non-refundable.

 

SHIPPING
We ship either UPS or USPS, with tracking for either.
The choice of carrier depends upon weight and your location.
The shipping charges are available at the end of the ordering process.

USA SHIPPING & HANDLING
  UPS GROUND
$6.00 first item
$1.00 each additional
NEXT DAY AIR SAVER
$45.00 first item
$3.00 each additional
  2nd DAY AIR SAVER
$22.00 first item
$1.00 each additional
3rd DAY SELECT
$17.00 first item
$1.00 each additional

CANADA SHIPPING & HANDLING
  USPS
GLOBAL PRIORTY
$20.00 1st item
$2.00 each additional

INTERNATIONAL SHIPPING & HANDLING
  USPS
GLOBAL PRIORTY
$30.00 1st item
$2.00 each additional

INTERNATIONAL ORDERS

  • We will ship anywhere in the world USPS delivers.
  • Be aware customs may interfere in some countries & we are not responsible for loss with customs confiscation.
  • The recipient is responsible for any customs fees and taxes. We will not be responsible for any regulations or restrictions.
  • DHEA is not allowed into Australia, Canada , Finland, & Germany.
  • Melatonin is not allowed into Finland or Germany; Australia & Canada only allow 2 bottles of Melatonin per order.
  • This does not apply to large orders of products weighing over 8 oz per item, such as our protein powders, - as shipping is based upon weight. We will email you for your agreement when the shipping charges exceed 25% of the total order. When we find credit card discrepancies for large orders, we may email you & require the receipt of a bank check before shipping the products.
  • Customers are responsible for any customs or taxes imposed on foreign orders.

 

DISCOUNTS

DISCOUNT POLICY
DISCOUNTS ARE ONLY VALID WITH ORDERS PLACED ONLINE

  • Free UPS GROUND shipping within the United States on all orders over $99.00
  • Free USPS GLOBAL PRIORTY shipping to all Canadian destinations on orders over $400.00
  • Ten percent discount on all online orders over $150.00
  • We ship by USPS service Monday through Friday (except major holidays.)
  • All orders received by 1 PM PST are shipped that same day.
  • Orders received after 1 PM are shipped the following day.
  • Most UPS deliveries to the United States are delivered within 5-7 business days.
  end of section
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We can be reached by E-Mail or Phone:
E-Mail: thewayup@dc.rr.com
Phone: 1 (800) 289-8487
* 1 (760) 322-7797